FAQ

How long does shipping take?

Most US orders arrive in 7-12 business days. Some items ship from international warehouses and may take up to 20 business days. Tracking is provided for every order.

How do I track my order?

Check your shipping confirmation email for your tracking number. You can also track at https://t.17track.net. If your tracking shows an unfamiliar carrier, don't worry — packages often transfer between carriers.

What is your return/refund policy?

If your item arrives damaged, defective, or not as described, contact support@kaspere.com within 20 business days with a photo. We'll refund or replace. No change-of-mind returns.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Is my payment information safe?

Yes. All transactions use Shopify's PCI-compliant, 256-bit encrypted platform.

Where are you located?

1575 Westwood Blvd, Ste 302, Los Angeles, California 90024.

How do I contact you?

Email support@kaspere.com — we respond within 24 hours.

Why does my tracking show a Chinese carrier?

Some products ship from international warehouses. Use https://t.17track.net for universal tracking.

Do you offer free shipping?

Shipping varies by product and is calculated at checkout. Many products include free shipping.

Can I cancel my order?

Email support@kaspere.com before it ships for a full refund. Once shipped, cancellation isn't possible but our refund policy applies.