Refund policy

Not happy with your purchase? Contact us at support@kaspere.com within 30 days and we'll make it right. Please include your order number and a brief description of the issue. We respond within 24 hours.

Non-Delivery (over 20 business days): If your order hasn't arrived within 20 business days of the estimated delivery date, contact us at support@kaspere.com. We'll investigate and make it right.

Non-Delivery (under 20 business days): If your order is still in transit, please contact us and we'll follow up with the supplier.

Damaged or Incorrect Items: For damaged or incorrect items, please attach a photo of the item received. Claims without photo documentation cannot be processed.

Change of Mind: We're unable to accept returns, but contact us — we'll do our best to help.